Returns

We hope you found what you were looking for! If not, we gladly accept returns within 10 days of receiving your order.

 

Return Policy

• Eligibility: Returns are accepted within 10 days of delivery if the conditions below are met. Returns after 10 days will not be accepted.
• Processing Fee: A $12 processing fee applies to all returns. Refunds include the item value and tax minus this fee.
• Shipping Costs: Original and return shipping costs are non-refundable.
• Proof of Purchase: Delivery dates must be verified through carrier records.

Note: Online purchases cannot be returned to distributors. Distributor purchases follow their own policies.

 

Condition of Product

To qualify for a return, the garment must meet these conditions:

• Unworn and unwashed
• All tags attached
• All accessories included
• Unscented (no perfume or other scents)
• No signs of wear (e.g., rips, tears, human/animal hair)
• Original packaging and hangers included

 

How to Make a Return

1. Contact clientservices@coutdelaliberte.com with your order number and the item(s) you wish to return.
2. Ship eligible items within 2 business days of generating the return label.

 

Refunds

• Returns are processed within 2-3 business days upon receipt at our facility.
• Refunds may take several business days to appear on your credit card, depending on your financial institution.

 

Exchanges

• Exchanges are processed the next business day after the return is received.
• You’ll receive an email confirmation with your new order and tracking details.

 

Shipping Information

• Orders placed before 11 AM PST / 2 PM EST will be shipped the same day.
• Orders placed after this time on Fridays will be shipped the following Monday.

Shipping Rates

Service	Cost
Free Ground Shipping	$0
2nd Day Air Shipping	Calculated by UPS at checkout
Next Day Air Shipping	Calculated by UPS at checkout

Note: Orders over $200 require a signature upon delivery.

 

Order Modifications and Cancellations

• Items cannot be added or removed after an order is placed.
• To cancel an order, email clientservices@coutdelaliberte.com before it ships.

 

Lost or Stolen Packages

• We ship via UPS with secure, trackable methods.
• Once proof of delivery is generated, we are not responsible for lost or stolen packages.